2026 · AI-Powered Complaint Intelligence

Resolve Today.
Prevent Tomorrow.

ResolveIQ Hub is the UK's first closed-loop complaint intelligence platform transforming fragmented customer grievances into actionable operational intelligence, proactive FCA compliance, and sustainable business growth for UK SMEs.

ResolveIQ Dashboard
Complaint Intelligence Hub
LIVE
RC
Root Causes Resolved 22% ↓ recurrence
AH
Avg. Handling Time 28–40% faster
FO
FOS Escalations Prevented £750+ saved/case
CD
Consumer Duty Compliance 100% Audit-Ready
85%
Increase in Fairness & Satisfaction
FCA TCF Aligned · Closed-Loop · ↑ Resolution DNA
The UK Complaint Intelligence Gap

UK SMEs Are Losing Billions to
Unresolved, Recurring Complaints.

Poor customer service and complaint mishandling costs the UK economy approximately £7.3 billion every month. The Financial Ombudsman Service reported a staggering 54% year-on-year increase in complaints, exceeding 305,000 new cases in 2024/2025. UK SMEs face FOS escalation fees of £750+ per case, regulatory fines, and reputational damage all driven by recurring operational failures that remain unresolved due to lack of root-cause analysis. ResolveIQ Hub closes this gap.

£7.3B
Monthly cost to the UK economy from poor customer service and complaint mishandling
54%
Year-on-year increase in FOS complaints 305,000+ new cases in 2024/2025
64%
Of employees spend up to 4 days a month resolving issues caused by service failings
£750+
Average FOS escalation cost per case avoidable with proactive root-cause intelligence
Core Intelligence Modules

Five Capabilities. One Complete Complaint Intelligence OS.

ResolveIQ Hub combines NLP & Context Understanding, Risk & Impact Assessment, Policy & Rule Engine, Mediation Support, and Analytics & Reports into one unified SaaS platform no manual triage, real-time, AI-driven.

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NLP & Context
Capability 01

NLP & Context Understanding

AI models understand intent, language, and sentiment deeply mapping unstructured complaint text to precise operational root-cause failure modes with domain-specific ontologies.

The NLP engine ingests multi-channel complaint data (email, web form, chat) and automatically maps linguistic inputs to operational failure modes using UK-specific knowledge graphs. It detects vulnerable customer signals, sentiment trajectory, and regulatory risk indicators in real time giving agents instant context without hours of manual investigation.
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Risk & Impact
Capability 02

Risk & Impact Assessment

Evaluate risks and potential impact of disputes automatically assessing FOS escalation risk, regulatory exposure, and vulnerable customer flags before a complaint escalates.

The Context-Aware Decision Engine (CADE) scores each complaint's escalation probability using UK FCA Consumer Duty guidelines and historical FOS outcomes. It flags vulnerable customers, prioritises high-risk cases, and routes them to the appropriate resolution pathway preventing costly escalations before they occur.
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Policy & Rule Engine
Capability 03

Policy & Rule Engine

Apply rules, policies and precedents intelligently ensuring every resolution aligns with Treating Customers Fairly (TCF) principles and FCA Consumer Duty mandates automatically.

The Policy & Rule Engine synthesises FCA/FOS guidelines, historical resolution logs, and company-specific policies into a structured compliance workflow. It guides front-line agents through compliant resolution pathways, clones best-practice "Resolution DNA" from senior specialists to junior staff, and maintains an audit-ready trail for every decision.
Impact That Matters

Measurable Results Across Every Organisation.

50%+
Faster Resolution Time
40%+
Reduction in Resolution Costs
85%+
Increase in Fairness & Satisfaction
3X
Higher Productivity for Teams
22%
Reduction in Recurring Failures
100%
Transparency & Accountability
Built for Every Organisation

Intelligent Resolution. Better Relationships. Better Future.

Corporates
Legal Firms
Insurance
Government
HR & Workplace
Online Platforms
Financial Services
Why ResolveIQ Hub

Built for the Complaint Intelligence Era.
Not Just a Ticketing Tool with an AI Badge.

AI-Powered Intelligence

Advanced domain-specific ontologies and knowledge graphs deliver high-accuracy, real-time root-cause identification moving beyond slow, error-prone manual complaint triage.

Resolution DNA Fingerprinting

Captures the compliance logic of expert resolution specialists and stores it as reusable "Resolution DNA" ensuring institutional knowledge is never lost when staff change.

Root-Cause Forensics Engine

The RCFE identifies exactly where a customer journey breaks down whether due to misleading marketing, rigid policies, or product delays providing actionable operational fixes instantly.

CRM-Agnostic Integration

Built to sit above any underlying CRM or helpdesk platform (Zendesk, Salesforce, Intercom) businesses never need to rip and replace their existing technology stack.

FCA Consumer Duty Compliance

Generates audit-ready Consumer Duty Governance reports aligned with FCA mandates ensuring firms can proactively evidence the prevention of foreseeable harm to regulators.

SME-Optimised SaaS

Tiered subscription from £50/month giving UK regulated SMEs enterprise-grade complaint intelligence without enterprise-level headcount costs or compliance budgets.

About Us

Built by a Compliance Expert Who Lived the Problem.
Designed for the AI Resolution Era.

ResolveIQ Hub is a UK-based Enterprise SaaS venture founded by Tuhin Datta Choudhury combining deep expertise in FCA-regulated complaint handling with advanced AI to solve the most pressing challenge facing UK SMEs today: the "Complaint Intelligence Gap" that costs the economy £7.3 billion every month in mishandled complaints, regulatory penalties, and operational amnesia.

Vision & Mission

To Be the Definitive Standard for
Closed-Loop Complaint Intelligence.

Our Vision

To become the definitive industry standard for closed-loop complaint intelligence transforming every customer grievance into a catalyst for operational excellence, regulatory confidence, and sustained business growth across the UK and beyond.

Our Mission

To empower UK SMEs with accessible, AI-driven workflow automation that fundamentally changes how they handle complaints equipping businesses to resolve issues fairly, diagnose root causes intelligently, prevent future occurrences, and maintain seamless regulatory compliance.

Core Values

What Drives Everything We Build

Innovation

Continuous refinement of ResolveIQ's domain-specific ontology and knowledge graphs to stay ahead of evolving regulatory expectations and emerging complaint trends.

Integrity

A commitment to forensic root-cause analysis and strict alignment with Financial Ombudsman Service (FOS) fairness principles to eliminate compliance guesswork across every resolution.

Accountability

Empowering firms to track post-intervention outcomes transforming unstructured customer grievances into a verifiable, closed-loop operational asset with full auditability.

Empathy

Making swift, fair, and vulnerable-customer-aware resolutions accessible through intuitive, low-friction workflow automation that puts human outcomes first.

Empowerment

Equipping SME leaders with the operational intelligence needed to proactively prevent foreseeable harm without requiring headcount-proportional compliance costs.

Resilience

Building organisations that are immune to "Operational Amnesia" preserving expert compliance knowledge as permanent institutional DNA even through staff turnover.

Founder Fit

Tuhin Datta Choudhury Founder & CEO

Tuhin Datta Choudhury
Founder & CEO · ResolveIQ Hub

"Our mission is to make resolution smarter, faster, and more human empowered by AI, guided by justice."

FCA Complaint Specialist UK Market Authority

Regulatory Expertise Meets AI Intelligence

Tuhin Datta Choudhury possesses the ideal intersection of domain expertise, regulatory insight, and strategic vision to establish and grow ResolveIQ Hub in the UK market. Drawing on deep experience in financial service operations, FCA compliance, and business analysis at NatWest Bank, Tuhin brings a practitioner's perspective to the "Complaint Intelligence Gap."

His career trajectory demonstrates a clear transition from complex operational oversight of FCA-regulated complaints to architecting AI-driven business intelligence platforms providing first-hand experience of the operational "blind spots" and manual forensic bottlenecks that plague UK financial and regulated SMEs daily.

The concept for ResolveIQ was born from observing that regulated businesses invest heavily in CRM tooling yet consistently fail to identify recurring operational "logic leaks" driving FOS escalations. Tuhin's mastery of Treating Customers Fairly (TCF) mandates, combined with technical expertise in SQL, Power BI, and AI deployment, ensures that ResolveIQ's predictive models are built on proven principles of regulatory adherence.

FCA Consumer Duty Complaint Forensics Business Analysis SQL & Power BI RegTech Architecture UK SME Market
The Platform

Complete AI-Powered Complaint
Intelligence & Resolution System.

ResolveIQ Hub unifies NLP & Context Understanding, Risk & Impact Assessment, Policy & Rule Engine, Mediation Support, and Analytics & Reports into one closed-loop complaint intelligence platform purpose-built for UK regulated SMEs and service firms.

Core Capabilities

Five Capabilities. Zero Compromise.

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NLP & Context
Core 01

NLP & Context Understanding

Understand intent, language and sentiment deeply AI models trained on UK service sector data and FCA Consumer Duty mandates map complaints to precise failure modes.

The NLP engine processes thousands of multi-channel complaint inputs per day, identifying linguistic patterns that indicate escalation risk, vulnerability triggers, and systemic failure modes. Unlike generic AI tools, it is grounded in UK-specific regulatory ontologies ensuring outputs are compliant, not hallucinated.
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Risk Assessment
Core 02

Risk & Impact Assessment

Evaluate risks and potential impact of disputes automatically scoring FOS escalation probability, regulatory exposure, and vulnerable customer risk in real time.

The CADE engine assigns a dynamic risk score to each complaint based on FCA/FOS historical data, complaint complexity, and customer vulnerability signals. It provides agents with prioritised action guidance ensuring the most high-risk cases receive immediate expert-level intervention before they reach the Financial Ombudsman Service.
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Policy Engine
Core 03

Policy & Rule Engine

Apply rules, policies and precedents intelligently synthesising FCA guidelines, company policies, and successful resolution patterns into guided, compliant workflows.

Every resolution is mapped through a structured compliance chain: the Policy Engine cross-references FCA Consumer Duty mandates, FOS precedents, and internal policies to generate step-by-step agent guidance. It clones "Resolution DNA" from senior specialists making expert-level, compliant resolutions accessible to every front-line agent instantly.
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Mediation Support
Core 04

Mediation Support

Assist mediators with data-driven insights and suggestions providing structured context, historical precedents, and resolution recommendations that guide fair outcomes.

The Mediation Support module equips resolution specialists with a 360-degree view of each dispute: complaint history, root-cause forensics, comparable resolved cases, and FOS-aligned recommendations. It dramatically reduces mediation time while improving outcome fairness ensuring vulnerable customer protections are always applied.
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Analytics & Reports
Core 05

Analytics & Reports

Generate real-time reports and trend analytics linking specific operational interventions to complaint volume reductions and FCA Consumer Duty compliance evidence.

The Post-Intervention Outcome Tracker generates comprehensive reports linking operational changes (rewritten policies, website fixes) to direct reductions in complaint volumes and financial P&L impact. Businesses receive the same level of strategic "Compliance Equity" intelligence used by top-tier enterprise financial institutions at SME-accessible pricing.
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Automated Workflows
Core 06

Automated Workflows

Streamline case management and communication automatically deconstructing multi-channel complaints into structured, multi-step resolution workflows without manual agent triage.

The Symptom-to-Workflow Auto-Synthesis engine ingests unstructured complaints from email, web forms, and chat, converts them into structured resolution workflows, and routes them to the appropriate team with pre-populated context. Success-Weighted Resolution Evolution continuously prioritises and refines workflows that deliver the best outcomes creating a self-optimising compliance intelligence system.
Competitor Analysis

How ResolveIQ Hub Compares

Feature / Capability OpenAI / Claude Enterprise Zendesk / Salesforce Qualtrics / Medallia ResolveIQ Hub
Closed-loop Complaint to Outcome Tracking ✗ Chat only ✗ Ticket closure only Limited (Surveys) ✓ Automated outcome tracking
Predictive Root-Cause Forensics ✗ No ✗ No Generic sentiment only ✓ Domain-specific failure models
UK FCA/FOS Regulatory Benchmarking ✗ No Limited ✗ Global focus ✓ UK Regional SME logic
Resolution DNA Cloning & Ontology Limited (Copy/Paste) Templates only ✗ No ✓ Expert behaviour mapping
Post-Intervention Outcome Tracker ✗ No ✗ No ✗ No ✓ Integrated performance matching
Federated Compliance Network (FCN) ✗ No ✗ No ✗ No ✓ Anonymised FCN Benchmarking
Target Customer Segment Global Enterprise Broad Sales/Support Global Enterprise UK Regulated SMEs
Cost Structure Per-seat high fee Tiered Subscription £40,000+ annually SME-optimised from £50/mo
Market Analysis

A £7.3B Monthly Problem.
A Billion-Pound Opportunity.

The global AI in Customer Experience and RegTech market was valued at USD 15.2 billion in 2024, forecast to reach USD 48.5 billion by 2030 (CAGR 26.1%). The UK is the second most valuable RegTech ecosystem globally and ResolveIQ Hub sits directly at its most underserved intersection.

Market Research & Validation

Data-Validated. Market-Ready.

UK Regulated SME Sector Distribution (SAM)

Target addressable market across high-complaint-volume regulated industries in the UK

Root Cause Pain Points (Survey of 182 UK SMEs)

Key operational challenges preventing effective complaint resolution in UK regulated firms

ResolveIQ Hub vs. Competitors Capability Radar

Platform differentiation across six core compliance and intelligence dimensions

UK RegTech & AI CX Market Growth (2022–2030)

Global AI CX/RegTech market size and UK SME adoption trajectory

Survey Validation Results

182 UK SMEs Surveyed. Strong Market Fit Confirmed.

91.9% Interest in TCF Automation

91.9% of respondents expressed interest in systems that automatically align resolutions with Treating Customers Fairly (TCF) principles validating ResolveIQ's core value proposition.

88.1% Value Outcome Tracking

88.1% consider it highly valuable to track post-intervention outcomes directly confirming demand for ResolveIQ's closed-loop Post-Intervention Outcome Tracker.

85.3% Pilot Interest

85.3% of survey participants expressed interest in joining a ResolveIQ early pilot or beta testing programme demonstrating exceptional commercial preparedness and product-market fit.

46.9% Willing to Pay £150–£300/mo

46.9% of respondents indicated willingness to pay £150–£300 monthly aligning perfectly with ResolveIQ's Professional and Enterprise subscription tiers.

62.5% Experience Recurring Complaints

62.5% report experiencing the exact same customer complaints repeatedly confirming the "Operational Amnesia" problem that ResolveIQ's Resolution DNA directly solves.

58.5% Spend 2–4 Hours Daily on Triage

58.5% of CX teams spend 2–4 hours daily manually investigating complaints quantifying the "Triage Tax" that ResolveIQ's automated workflow synthesis eliminates.

How It Works

From Complaint Received
to Systemic Business Fix.

ResolveIQ Hub follows a structured, closed-loop process from multi-channel complaint ingestion, through AI-powered root-cause forensics, to post-intervention outcome tracking. Every step is automated, compliant, and audit-ready.

Step 01 · Complaint Ingestion

Multi-Channel Complaint Capture & Automatic Triage

ResolveIQ Hub ingests unstructured complaint data from email, web forms, chat, CRM systems, and helpdesk platforms automatically classifying complaint type, severity, and regulatory risk category without manual agent input.

The NLP engine applies domain-specific ontologies trained on UK FCA/FOS datasets to extract intent, emotional context, vulnerability signals, and root-cause indicators from raw customer language in seconds, not hours.

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Multi-Channel Ingestion
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Root-Cause Forensics
Step 02 · Root-Cause Forensics

AI Identifies Exactly Where the Customer Journey Breaks Down

The Root-Cause Forensics Engine (RCFE) deconstructs each complaint through a structured sequence from automated triage to historical policy synthesis identifying whether the failure originated from misleading marketing, product delays, rigid policies, or process breakdowns.

Unlike passive ticketing tools, RCFE pinpoints the systemic operational "logic leak" driving the complaint and generates actionable recommendations to fix the underlying business flaw, not just close the ticket.

Step 03 · Resolution DNA Guidance

Expert-Level Compliance Guidance for Every Agent

ResolveIQ Hub's Context-Aware Decision Engine (CADE) guides front-line agents through Treating Customers Fairly (TCF) protocols and FCA Consumer Duty-aligned resolution pathways delivering expert-level compliance guidance to every team member, not just senior specialists.

Successful resolutions are "fingerprinted" as Resolution DNA encoding the exact compliance logic, empathy language, and remediation steps that prevent FOS escalation. New agents reach resolution proficiency in 14 days vs. the historical average of 45 days.

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Resolution DNA Cloning
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Outcome Tracking
Step 04 · Closed-Loop Outcome Tracking

Prove That the Fix Actually Worked

The Post-Intervention Outcome Tracker monitors every operational change linking specific fixes (rewritten policies, website updates, agent retraining) to measurable reductions in complaint volumes and FOS escalation rates over time.

This creates a verifiable "Resolution DNA chain" giving SME founders the same strategic intelligence used by top-tier enterprise banks to evidence Consumer Duty compliance and prevent foreseeable harm at every stage of the customer journey.

Pricing & Plans

Enterprise-Grade Intelligence.
SME-Accessible Pricing.

From solo founders to multi-site regulated agencies ResolveIQ Hub scales with your compliance and complaint-handling complexity. Start with simple triage and grow to full behavioural cloning and closed-loop outcome tracking.

Tier 01
Logic Core

Solo founders & boutique regulated agencies

£50/mo
Monthly · Cancel Anytime
Multi-channel complaint intake
Centralised ticket logging
Standard compliance reporting
Browser layer access
FCA Consumer Duty alerts
Email support

Most Popular
Tier 02
DNA Architect

Mid-sized FinTechs & growing service firms

£150/mo
Monthly · Cancel Anytime
Context-Aware Decision Engine (CADE)
Operational root-cause identification
Vulnerable customer flagging
CRM sync (Zendesk / Salesforce)
Resolution DNA Fingerprinting
Priority email & chat support

Tier 03
Logic Sovereign

Multi-site service agencies & corporate compliance teams

£300/mo
Monthly · Cancel Anytime
Root-Cause Forensics Engine (RCFE)
Secure Compliance Nodes
Federated Compliance Network (FCN) access
Post-Intervention Outcome Tracker
All Core capabilities + FCN Benchmarking
Dedicated account manager

One-Time Services

Implementation & Audit Services

Add-On A
Secure Connector Setup
£600 one-time
One-time API integration & calibration
Secure regulatory node configuration
For all firms requiring deep API integration
Add-On B
Professional Services
£500 one-time
Custom regulatory audits of legacy complaints
Automated complaint workflow analysis
Team-wide FCA Consumer Duty training
FAQ

Frequently Asked Questions

Everything you need to know about ResolveIQ Hub and what it means for your organisation's complaint resolution, regulatory compliance, and operational efficiency.

What is ResolveIQ Hub and why do UK SMEs need it?

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ResolveIQ Hub is an AI-powered Enterprise SaaS platform uniquely positioned at the intersection of Customer Experience (CX) and Regulatory Technology (RegTech). It transforms the traditional, reactive approach to customer complaints into a proactive, closed-loop system of continuous operational intelligence. Without it, UK SMEs face £7.3 billion in monthly economic losses, FOS escalation fees of £750+ per case, and mounting FCA Consumer Duty penalties all driven by "Operational Amnesia" and the inability to identify recurring root-cause failures.

What is Resolution DNA Fingerprinting?

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Resolution DNA Fingerprinting uses advanced machine learning to capture, encode, and store the specific compliance logic that makes a resolution successful including FCA Consumer Duty alignment, empathetic language patterns, and remediation steps that prevent FOS escalation. When a senior specialist resolves a complex complaint expertly, ResolveIQ "fingerprints" that operational logic. Junior agents handling similar future cases can then achieve the same expert-level, compliant resolution instantly eliminating "Operational Amnesia" during staff turnover.

How does the Root-Cause Forensics Engine (RCFE) work?

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The RCFE automatically deconstructs multi-channel customer complaints through a structured sequence from automated triage to historical policy synthesis. It identifies exactly where the customer journey breaks down: whether due to misleading marketing documentation, rigid internal policies, product fulfillment delays, or systemic process failures. Unlike generic AI tools that summarise complaints, RCFE pinpoints the operational "logic leak" and generates actionable management recommendations to fix the underlying business flaw permanently.

How does ResolveIQ Hub help with UK FCA Consumer Duty compliance?

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ResolveIQ Hub provides real-time Consumer Duty governance by mapping every complaint resolution to FCA mandates, FOS guidelines, and Treating Customers Fairly (TCF) principles. The platform generates audit-ready "resolution DNA chains" a traceable link between every complaint, its root cause, and the operational fix allowing firms to proactively evidence to regulators that they are preventing foreseeable harm. This transforms compliance from a manual "tick-box" exercise to a continuous, AI-verified forensic audit.

Can ResolveIQ Hub integrate with my existing systems?

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Yes. ResolveIQ Hub is built with a CRM-agnostic integration architecture. It is designed to sit above or alongside existing systems including Zendesk, Salesforce Service Cloud, Intercom, and Microsoft Dynamics businesses are never required to rip and replace their existing technology stack. The Secure Connector Setup (£600 one-time) provides API calibration, secure regulatory node configuration, and seamless integration with your existing helpdesk infrastructure within days, not months.

What is the Federated Compliance Network (FCN)?

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The FCN is ResolveIQ Hub's federated learning architecture that allows anonymised "Resolution DNA" benchmarks from thousands of UK service firms to continuously improve predictive models without ever sharing sensitive Personally Identifiable Information (PII). For example, compliance trends learned from recurring product disputes in London can be used to optimise proactive dispute resolution for a small regulated firm in Manchester. This creates a collective intelligence ecosystem that provides independent SMEs with the same strategic "Compliance Equity" usually reserved for global tier-one banks.

What results can I expect from a ResolveIQ Hub pilot?

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Based on pilot research across 5 UK-based regulated service locations over 8 weeks: 28% average decrease in Average Handling Time (AHT) per complex complaint through automated workflow synthesis; 22% reduction in recurring systemic complaints through closed-loop outcome tracking; new customer service and compliance hires reaching "resolution proficiency" within 14 days compared to the historical average of 45 days; and a 4.4/5 user satisfaction score for "Compliance Equity Value." 85.3% of surveyed UK SMEs expressed interest in joining a ResolveIQ pilot programme.
Contact & Demo

See ResolveIQ Hub in Action.
Book Your Platform Demo Today.

Our personalised demos show your organisation's actual complaint baseline, Root-Cause Forensics scores, and Consumer Duty Compliance ratings using your real complaint data, not generic examples or static presentations.

Book Your Platform Demo

Fill in your details and our Compliance Success team will contact you within 24 hours.

Why Book a Demo?

Our personalised demos show your organisation's actual complaint baseline, Root-Cause Forensics scores, and Consumer Duty Compliance ratings using your real complaint data not generic examples. We demonstrate how Resolution DNA Fingerprinting, the Root-Cause Forensics Engine (RCFE), and the Post-Intervention Outcome Tracker work together to reduce escalations, eliminate recurring failures, protect regulatory licences, and convert complaints from a liability into a verifiable operational asset. Every demo is tailored to your complaint volume, regulatory context, and operational challenges.

Email Us resolveiqhubuk@outlook.com
Phone +44 7442972100
UK Headquarters London, United Kingdom · 2026
Response Time Within 24 hours · Mon–Fri 9am–6pm GMT
Data Privacy UK GDPR · ICO Compliant · FCA Consumer Duty Aligned